tranquility :: Please respect the
peaceful environment of the spa by keeping voices to a whisper once you have
entered the spa facilities and by turning off all cell phones, pagers and other
electronic devices.
Children under 16 years of age are not permitted
inside the spa during business hours. Smoking is not allowed inside the spa or
anywhere on spa property.
on-time arrival :: Please arrive at least
20 minutes prior to the scheduled appointment time. If a service begins
late due to client tardiness, the service will still end at the originally
scheduled appointment time. All service times listed are approximate, and
may include periods of relaxation or down time.
reservations :: Advanced reservations are
required for all spa services. A credit card or gift card number is
required in order to reserve a time slot.
cancellation fees ::
If a client must
cancel a scheduled spa service, at least 24 hours advanced notice is required in
order to avoid a cancellation fee.
If proper advanced notice is not
provided, the credit card (or gift card) used to hold the appointment
will be charged a fee equal to 100% of the amount of the scheduled service(s).
gratuities ::
Gratuities are
graciously accepted and appreciated. Gratuities for spa services are
typically in the 15% to 20% range or higher, based on satisfaction of your
experience.
groups ::
Our spas can accommodate groups
from 3 to 20 people. Due to the business risk associated with
cancellations or no-shows, full prepayment is required in advance, and a
gratuity of 20% is automatically added
to all services. Group cancellations or no-shows will be charged a fee
equal to the full amount of the services cancelled. Other special rules or
policies may apply in order to maintain a peaceful environment for other guests.
For your safety, please
notify the receptionist if you are pregnant or have any health issues or
contraindications, including
diabetes, heart or circulation problems, etc.
